Downtown Grand Rapids Inc.

From 2014 to 2015 I led digital strategy for Downtown Grand Rapids Inc., the organization that manages and promotes downtown Grand Rapids, Michigan. I deployed an internal citizen relationship management platform and a text-messaging tool for citizen engagement, and led a user-driven rebuild of the organization's website.

During that time I spoke about using digital tools to drive citizen empowerment at the Grand Rapids Neighborhood Summit 2015, and about open government and open data at aimWest in December 2014.